A long time ago in a city not so far away, I worked as a document delivery manager in a corporate library. In addition to retrieving books, my job was to coordinate the copying of journal articles, book chapters, thesis papers, etc from the coporate library's collections and send them via inter-company mail (or by "snail mail") to the researchers and business professionals who had requested them. We also had "runners" who traveled to the U of MN, James J. Hill and other public (and sometimes corporate) libraries to retrieve documents. The internet was in its infancy. "The corporation" frequently held classes for its employees on how to use the internet (and some great new online databases) to do research or to communicate (via email!) with other researchers or business professionals, both within and outside of the corporation. (This was new, totally cutting edge technology!)
I remember thinking at that time "Won't it be cool when we finally have the technology to copy or scan documents into a format we can then email to people's desk top computers?! Won't it be equally cool when they can send us their urgent requests 'out in the field' via pager or cell phone and we can just copy or scan those items and send them back within a matter of minutes or hours?!"
Unfortunately, I didn't stick around to see that day. I left the corporation to work in a "real" public library, doing storytimes and summer reading programs and checking books in and out. (I was sooo naive about the whole gamut of library services at that time!)
Now it seems as if everyone has a computer and a cell phone (or, at least has access to one). Online databases have grown by leaps and bounds (with some people asking: Is print dead?). Google (an unknown search engine ten years ago) is digitizing books and library patrons are using Instant Messaging, Facebook, and MySpace to communicate with and send pictures or videos to friends family, and coworkers both near and far.
So what does all this mean for libraries (and library staff)? We need to know which library services (and what forms of communication) our patrons are using and find a way to help them travel on the new, more advanced Information Highway as well as find new ways to reach them when they are "traveling". This could be anything from sending emails to patrons about new books to creating a blog with RSS feeds that lets patrons know what is happening in our libraries. Libraries can also post photos, videos or podcasts on Flickr, YouTube or their own web pages to show patrons (and potential patrons) the fun they can have or the interesting things they can learn when they visit the library.
From my own experiences of working in a library, I am helping patrons access and search databases from their homes, teaching patrons how to use Google docs to write their resumes, and showing them how to download photos and videos (which they send by email to family, friends or coworkers or post to a website). I am also watching podcasts, attending webinars, and trying to figure out how to play Runescape (Why does my computer always seem to freeze during critical battles?!!!).
It has been interesting to watch (over the past ten years) how the internet and library services have evolved. It has also been, at times, complicated and frustrating. It will also be interesting to see what the next ten years bring!